FAQ
When will my order be processed?
Orders are typically processed within 1–3 business days after payment confirmation.
What is your order cut-off time?
Orders placed before 3:00 PM Pacific Standard Time (PST) are usually processed on the same business day. Orders placed after this time will be processed on the next business day.
Can I change or cancel my order?
Yes. Orders may be modified within 2 hours of placement and canceled within 24 hours of purchase, provided they have not already been processed or shipped.
What happens if my payment fails?
If payment authorization fails, your order will not be completed. You may try another payment method or contact our support team for assistance.
Where do you ship?
We currently ship within the United States only.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the USA.
How long does delivery take?
After processing, delivery typically takes 4–7 business days depending on your location.
Which carriers do you use?
We work with trusted delivery partners including:
- USPS
- UPS
- FedEx
Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.
What if my package is delayed?
Delivery delays can occasionally occur due to weather, transportation issues, high seasonal demand, or carrier delays. If a significant delay occurs, we will keep you informed.
What happens if I enter the wrong shipping address?
Please ensure your shipping address is correct before placing your order. Orders returned due to incorrect or incomplete addresses may require additional shipping fees for re-delivery.
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
What condition must returned items be in?
Returned items must be:
- Unused
- In original condition
- In original packaging with tags attached
- Accompanied by proof of purchase
How do I start a return?
To request a return, contact us at: info@kitchenplussupply.com
Once approved, return instructions will be provided.
Where should returns be sent?
Return Address:
3250 W Olympic Blvd #113
Los Angeles, CA 90006
United States
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Do you charge restocking fees?
No. We do not charge any restocking fees.
What items cannot be returned?
The following items are non-returnable:
- Sale items
- Gift cards
How long do refunds take?
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund to your account.
If more than 10 business days have passed since your refund was approved, please contact us at: info@kitchenplussupply.com
What if I receive a damaged or incorrect item?
Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect item. We will work to resolve the issue promptly.
Which payment methods do you accept?
We accept:
- American Express
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
- Visa
Is my payment information secure?
Yes. All transactions are protected using SSL encryption and secure payment processing systems compliant with PCI-DSS standards.
Do you store credit card information?
No. We do not store or have access to your credit card or payment details.
What currency do you use?
All prices are displayed and processed in United States Dollars (USD).
Are taxes included in the product prices?
Yes. Applicable taxes are included in product pricing.
Why is accurate billing information important?
Incorrect or incomplete billing information may cause delays or cancellation of your order. Please ensure your billing details match your payment method information.
Contact Information
Shop Name: Kitchen Plus
Phone: +1 323 732 1160
Email: info@kitchenplussupply.com
Address: 3250 W Olympic Blvd #113, Los Angeles, CA 90006, United States
Opening Hours:
Monday to Saturday: 9 AM - 5 PM
Sunday: Closed
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)